Shipping & Returns
Shipping & Returns
Everything at Top Rocks Creations is handmade with care. Please read our shipping and return policies carefully before placing your order.
Return Policy
All Sales Are Final
Due to the handmade nature of our products, we do not accept returns or exchanges. All sales are final. We encourage you to review sizing information carefully and reach out with any questions before placing your order.
Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong item, please contact us at toprockscreations@gmail.com within 7 days of delivery. Include your order number and a photo of the issue. We will arrange a replacement at no cost to you.
Please note: replacements are issued for damaged or incorrect items only. Change of mind, sizing preferences, and duplicate orders are not eligible for replacement or refund.
Order Processing
1–3
Business Days
Standard processing
3–5
Business Days
Peak seasons & holidays
Orders are processed Monday through Friday, excluding federal holidays. You will receive a shipping confirmation with tracking information as soon as your order ships.
Shipping Rates & Delivery
| Order Total | Shipping Rate | Carrier |
|---|---|---|
| Under $50.00 | $4.99 flat rate | USPS |
| $50.00 and over | FREE | USPS |
All orders ship via USPS with an estimated transit time of 3–5 business days after your order has been processed and fulfilled. Delivery times are estimates and may vary during peak postal seasons.
We currently ship to addresses within the contiguous United States. Please ensure your shipping address is correct at checkout — we are not responsible for packages delivered to an incorrectly entered address.
Lost or Missing Packages
If your tracking information shows your package as delivered but you have not received it, or if your package appears to be lost in transit, please contact us at toprockscreations@gmail.com with your order number and tracking details. We will work with you and USPS to investigate and help resolve the situation as quickly as possible.
We recommend waiting 2 additional business days after the expected delivery date before reaching out, as USPS occasionally marks packages delivered ahead of actual arrival.